Job Title: French Speaking Customer Support Specialist
Salary: £29,000
Location: 100% Remote working
The company:
Our client is a rapidly expanding e-commerce business specializing in fashion, renowned for offering high-quality clothing and exceptional service. With a solid presence in the industry, they operate both online and through physical stores across France, Spain, and the UK. Their dedication to providing stylish and trendy fashion pieces is matched only by their commitment to customer satisfaction.
Role Overview:
As a Remote Customer Support Representative, you'll play a crucial role in ensuring customers have a seamless experience. You'll handle customer inquiries, offer solutions, and provide exceptional support over the phone, all while enjoying the flexibility of remote work.
Key Responsibilities:
· Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless shopping experience.
· Provide product advice and assistance to customers, guiding them through their purchasing journey.
· Collaborate with other teams to address customer concerns and enhance processes.
· Maintain detailed records of customer interactions and transactions.
Requirements:
· Fluent in French (both written and spoken).
· Excellent communication and interpersonal skills.
· Previous customer service experience, preferably in the e-commerce or retail sector.
· Strong problem-solving abilities and attention to detail.
· Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously.
· Familiarity with e-commerce platforms and customer service software is advantageous.
Candidates MUST have the right to work in the UK as no sponsorship is provided.
*Joblingo is acting as an employment agency in relation to this vacancy